Your satisfaction is our priority. We do all to present our products in accurate way through the images and descriptions. All our items are done with great love, care and attention to even the smallest details, but if for some reason you are not happy with your purchase, you can cancel and return your order in 15 days after receiving it. Please, contact us before shipping back your item.
Returns for exchange or refund:
The shipping cost to return the item will be responsibility of the client and refunds do not include original postal fees. All refunds will be issued via Pay Pal in 1 day after receiving your package.
If you return the item for exchange, you will not pay the shipping of new item.
Refused / Unclaimed Packages
If delivery is refused by recipient or package is unclaimed, we will not issue a refund unless the package returns back to SofiBabyShops. A refund will be applied once your order will be returned to us and for the cost of the items only.
IMPORTANT NOTE: custom orders containing name of the baby or the items that were used, washed or modified in any way won’t be accepted for return.
In any case please, contact us and we will do everything possible to resolve the situation to your FULL satisfaction.
Due to different monitors, calibrated and un-calibrated computer/tablet/phone screens, SofiBabyShops can’t guarantee that colors will be the same as what you see on your computer/tablet or smartphone screen and will not be held liable for color variances.
The items offered in our SofiBabyProps shop are designed for photography or can be used for special occasions such as Christening, birthdays or holidays. They are not recommended for daily use and the baby shall not be left unattended wearing these items. SofiBabyShops will not be held liable for any incorrect use of our products.