YOU’VE GOT QUESTIONS, WE’VE GOT ANSWERS!
Here you can find the answers on most common questions we receive from our customers.
Are the products of SofiBabyShop will be good for my baby?
SofiBabyShop (our shop dedicated to baby daily life) uses NATURAL yarns only. All of them are particularly indicated for making baby garments. Here is the list of the fibers we currently use to create our products:
100% Natural Cotton and Pima Peruvian Highland Cotton
100% Natural Merino Baby Wool
100% Natural Petite Peruvian Highland Wool
100% Natural Chunky Peruvian Highland Wool
100% Natural Handmade Giant Merino Wool
100% Luxurous Italian Cashmere
SofiBabyProps uses big variety of high quality yarns and materials indicated for babies or for artistic use. On the product page you will see what yarn/ material was used to make it.
When my order will be shipped?
How my order will be delivered?
All our creations arrive gift packed specially for you with signature product label (yarn and caring instructions specified), eco-friendly gift wrap or box , gift tag (to fill in) and delicate ribbon. Example of our branding packaging you can see here.
How my order will be shipped?
Local shipping (Italy): 1-2 business days after shipping, tracking included. This times does not include the order processing time. Please check the time needed to prepare your order for shipping on product page. It possible to select express shipping option on shopping cart page before placing the order.
International shipping: We ship in all countries outside Italy with International Priority Mail as a standard shipping option. It is fast : approx.3-4 business days for Europe and 10-15 business days for USA, Australia and rest of the World. These are approximate time line and especially during holidays season some delays can occur. SofiBabyShops are not responsible for any postal delays.
How to choose the size for the item?
We have worked with many crochet / knit designers and professional photographers to create the measurements of our items, but newborns and babies come in all shapes and sizes and every item will not fit every baby the same.
Please choose size of your item not considering the child’s age but the measurements indicated in the table for the sizes available in the description for each product. The summary of all our size tables for the products can be find here.
How shall I wash and care about my garments so they look great and serve longer ?
Every item will arrive with product label where we indicate what it was made of and its caring instructions. We know how busy mamas are so we did our best to make them happy and most of our garments are machine washable. General tips (for both hand and machine wash): do not use bleach, fabric softener or any other product except neutral soap; if you machine wash your garment , please choose “delicates” or “handwash” programs; airdry on flat surface. More details you can find here.
Do you accept custom orders?
Some of our products can be customized by choosing color, material and size. You can specify your preferences placing an order.
If you wish an item that is different from the listing or in different size, please let us know and we will accommodate you (if possible). We often create personalized items for photographers that fit their aesthetic and preferences or the headbands matching the ceremony outfit of the baby.
Can I have a discount ?
Sure you can! Please sign up for our newsletter and get 10% discount for your next purchase, invitations to subscribers-only events, such as free shipping days and much more! You can do it right here.
How I can be featured on your Facebook fan page or on Instagram?
We would LOVE to see you using our product! Simply use our tag @sofibabyshop or/and hashtags #sofibabyshop for a chance to be featured.
If you did not find an answer to your question here, please contact us.